I offer three unique warranties to protect your investment:
1 – One month, 100% money back warranty
All artwork purchases are covered under my 100%, “take one month to decide” money back guarantee. If you are not satisfied with your purchase you can return it for a credit, refund or exchange for up to one month. Some limitations apply, essentially to prevent internet fraud which, unfortunately, does happen. See the section on Returns below for details. The One-month 100% money back guarantee is honored on all artworks sold through this showroom.
2 – Lifetime fade-free warranty
My work is exclusively printed using fade-free fine art archival papers and inks. All artwork comes with my exclusive Fade Free Warranty designed to protect your investment: if your artwork was to fade I will replace it at no charge for as long as you own it. No questions asked, just return the artwork to me and I will ship you a new piece right away. My Lifetime fade free warranty is honored on all artworks sold through this showroom.
3 – Personal style warranty
I guarantee that my work is done according to my personal style and shows the scenes I photographed in a way that is different from what other people looking at these same scenes would see. To this end I use a variety of techniques including the creation of a specific color palette for each photograph, the removal or addition of elements in the image, changing the shape of some elements, cropping or reformatting the original photograph and more. If the photograph you purchase from me shows the subject exactly the same way as you saw it in person, I will refund your money. My Personal Style free warranty is honored on all artworks sold through this showroom.
The following characteristics apply to all artworks sold through this showroom:
4 – Limited editions fine-art prints
Prints are made with the highest museum-quality materials. Every effort is done to guarantee the longest lifetime and color conservation.
5 – Each photograph is individually hand-signed
All of my photographs offered on this page are signed on the print and on the mat. This way, if you decide to re-mat your artwork, you will still have my signature on the print. I sign my prints using an archival pen which does not fade nor damage the print.
6 – Each photograph’s price increase regularly
This pricing structure guarantees that your investment increases in value proportionally. All orders placed after a price increase are billed at the new prices. I do reserve the right to change my prices and policies at any time without notice.
7 – Each artwork carries a “Certificate of Exclusivity”
Each photograph comes with a certificate attesting that you own an original Marco Ristuccia’s Fine Art “Very-Limited-Edition” print. The certificate will report the edition number, the project statement (where applicable) and the print specifications.
8 – In-Studio Print Purchase Program
Print quality is difficult to share over the internet. While I try my best to give you a close approximation of the image quality through online images, these are still only approximations. Original prints have more details, more variations of color, and are overall more beautiful. These differences are due to the limitations of the web in regards to displaying fine art photographs.
To help you make a decision while looking at original prints instead of online jpegs, I offer the option of making your print purchase in my Berlin’s studio and to see the prints you are interested in person. Appointments are recommended so that you will be sure of my availability on the day of your visit.
9 – Mats and frames
Some artworks can come already matted/framed at no extra cost. The mat and frame are chosen by me to best fit and valorize the specific image. Loot at the “Additional information” section of each print to check what type of mounting is provided.
Each artwork belonging to the “limited editions” category comes to you matted at no extra cost and without frame. The mats comes in common standard sizes, so it will be easy for you to find and buy by yourself your preferred frame. Moreover, each matted artwork comes inside a transparent plastic folder at no extra cost, this is important in order to protect it during the handling and the shipment.
Rectangular-format photographs are centered into rectangular mats.
Square-format photos are vertical aligned to rectangular mats and positioned on top by leaving equal spaces on the upper, left and right margins. The bottom margin will keep the rest of the mat length.
Each product’s page comes with a photo-gallery containing also a realistic preview of the mat application and, where applicable, details of the framing.
10 – Shipping
Shipping costs are calculated based on destination, going from Berlin, Germany to your location. Orders are shipped via DHL Packet Service traceable and insured. Please note that your artworks will be printed, matted (and framed where applicable) only after receiving the payment. Depending on the type of print you ordered, it will take from two days to two weeks before your package will be shipped.
11 – Your package is both insured and traceable
I want you to receive your order in perfect condition. To this end I take all the necessary precautions so that your order is not damaged during shipping. Matted photographs are packed within multiple oversize layers of cardboard and corners are reinforced. Framed artwork is wrapped in bubble wrap, wrapped in cardboard then placed in an oversize box with foam peanuts all around. All international and overseas packages trackable and insured. For Germany orders the “insurance” is an option of the order checkout phase, which I strongly suggest to choose.
If for some reason your package was damaged during shipping, despite all the care I took packing it, you are covered by our exclusive free replacement warranty. Just call me, then return the damaged item to me insured and trackable, and I will ship you a brand new one at no extra charge.
I want you to enjoy your order for years to come and to have wonderful memories associated with it and I do my best to make this happen with each and every purchase.
12 – Returns
I want you to know that each and every fine art print purchase, matted or matted and framed, is covered by my 100%, “take one month to decide” money back guarantee. I want you to be totally satisfied with your purchase and enjoy displaying our artwork in your home or office. If this is not the case just return the artwork to me and I will refund your money or exchange the artwork. This warranty will be honored whether you made your purchase over the internet, over the phone or in person. This warranty does not apply to personally autographed and/or dated pieces, to pieces sold at heavily discounted prices, nor to pieces which were altered, modified, reframed or rematted by someone other than me. Your piece must be in like-new condition when I receive it. This offer only applies to fine art prints. Shipping & handling costs are not refundable. You are responsible for the cost of return shipping from your location to ours. Shipping costs from me to you are not refundable. If you have purchased multiple pieces from me and wish to return them for a refund you need to ship your pieces back to me all at the same time, preferably in a single package. Your return needs to be insured and trackable. Each return must be preceded by communication with me notifying that a return is coming. Returns for which I have not been notified, and returns that have not been approved by me, will be returned to sender. My policies are subject to change at any time without notice.
13 – Downloadable products
The downloadable products, such as eBooks, are available to you for downloading immediately after I receive the order payment. A link will be sent to you by email and you’ll have 14 days to download it. After this period the link will be no more valid. If you for any reason were not able to download your purchase in time, please contact me and I’ll give you a new download link.
14 – Sales tax
All prices already include sale taxes (VAT/MwSt.).
Prices and policies are subject to change at any time without notice.
Copyright © Marco Ristuccia 2014